MyCloudIT Customer Support
We’re with you every step of the way
From First Contact…
Initially, you’ll work with our technical sales team to learn about the MyCloudIT platform. The platform will give you a flexible, scalable, and easy to deploy solution for the delivery of remote desktops, remote applications, and IT infrastructure in Azure. The team will share a product demo with you and give you the opportunity to ask any questions about how it works and what it could look like for your company.
…Through the Life of Your Deployment
Once you make the decision to get started, our support team will work with you to get your first deployment up and running. Our support team is available 24/7 to ensure your deployment runs smoothly. Whether you are a new customer or one of our long term customers, our support team is always available to assist with any questions or support needs. We pride ourselves on not only having a great product, but an awesome support team!
A Hands-On Customer Support Team
Our dedicated support team has the experience and knowledge to help you every step of the way. We believe in going above and beyond for every customer as if they were our only customer.
Extensive Experience
Reap the benefits of an experienced support team without the hassle of hiring one
Technical Capabilities
From Microsoft RDS to the Microsoft Azure Cloud, our support team has technical knowledge and experience to help you every step of the way
Above and Beyond
Our above and beyond customer support team approach is what makes our team stand out
Rob Waggoner
Technical Sales Team Leader
Rob is one of the first few people you’ll speak with when you contact MyCloudIT. As our Technical Sales Team Leader, he will be able to answer any questions you have during your research and evaluation phases. Rob loves a challenge so don’t be shy with any questions. He came to MyCloudIT with 19 years of experience from Microsoft.
Alejandra Gutierrez Guillen
Support Team Leader
Alejandra has been with us since 2013 so she truly knows the ins and outs of the MyCloudIT platform. As our Support Team Leader, she oversees all of our customer support. The team helps customers with on-boarding, as well as any customers that need help along the way. We love the feedback we hear from customers about the level of care and detail our support team provides for them. Alejandra is truly the linchpin in our organization!
Customer support beyond expectation
We were moving from perpetual, client-side licensing to SaaS but didn’t want to become an expert in Cloud services. We looked at AWS, Google, IBM, and Azure. Our goal was to find a single integrated supplier that could hold our hands through the process and handle all the licensing (RDS, Office) and billing. MyCloudIT was by far the best solution we found and we did demos with all the others. The hand holding was far more than I would have expected and they made our transition a success.
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