MyCloud Discovery

Structured Business Discovery at Scale

Move the conversation from technology to business.

MyCloud Discovery helps customer-facing teams ask the right questions, understand what customers actually need and turn structured business conversations into actionable intelligence.

Identify customer needs, priorities, buying signals and opportunity areas while giving account managers, sales managers and leadership the information each needs to act.

Your Customers Don't Buy Technology for Technology's Sake

Customers have business goals to achieve, revenue targets to meet, operational challenges to address and risks to manage. Yet customer conversations can easily default to products, licences and technical issues — particularly when an account manager is responsible for a broad portfolio of technology and services. MyCloud Discovery helps shift the conversation toward the customer’s business.

HAVE THE CONVERSATION. MYCLOUD DISCOVERY DOES THE REST.

No meeting bot required. The account manager opens the appropriate MyCloud Discovery framework alongside the Microsoft Teams conversation. After the meeting, when the Teams-generated transcript becomes available, MyCloud Discovery can analyse the conversation and prepare the relevant outputs. No downloading transcripts. No re-uploading conversations. No rewriting meeting notes.

01 — RUN STRUCTURED DISCOVERY Have a focused business conversation guided by the framework that fits the customer and purpose of the meeting.

02 — AI EXTRACTS THE SIGNAL Identify needs, priorities, buying signals and potential white-space opportunities from what the customer actually said.

03 — OUTPUTS GO WHERE THEY’RE NEEDED Provide relevant outputs for the account manager, sales management and leadership from the same structured conversation.