ARA Migration FAQs

The Azure Resource Manager (ARM) and Azure Service Management (ASM) deployment models represent two different ways of deploying and managing your Azure solutions. For more detailed comparison, visit this documentation.

To simplify the deployment and management of resources, Microsoft recommends that you use ARM for all new resources. If possible, Microsoft recommends that you redeploy existing resources through ARM.

MyCloudIT can work with both ARM and ASM deployments.

You should be able to see your subscription in ARM or ASM:

• If you login with manage.windowsazure.com, you’re using ASM or classic subscription;
• If your VM is shown in ARM as “classic”, you’re using ASM or classic subscription;
• If you login with portal.azure.com, you’re using ARM subscription;
• If you’re using Azure RemoteApp, you’re using ARM subscription;

If you need help with migration from ASM to ARM, contact us at sales@mycloudit.com for a custom quote.

Yes, you can bring your own Azure subscription.

Or, you can purchase Azure from MyCloudIT and receive 10% off Azure consumption. MyCloudIT’s Azure subscription is available for U.S. customers only.

Your new authentication method will be determined based on your current authentication method:

If you currently use Azure Active Directory (AAD)
Are you using Auth for applications other than Azure RemoteApp?

• Yes – Use AAD Connect
• No – Create fresh AD

If you currently use Azure Active Directory Domain Services (AAD DS)
Are you using Auth for applications other than Azure RemoteApp?

• Yes – Contact MyCloudIT
• No – Create fresh AD

If you currently use Windows Server Domain Services (WS DS)
We will create the VNet peering so your new Domain-joined RDS can connect to your ARA Hybrid deployment.

MyCloudIT offers 3 migration options for existing Azure RemoteApp customers:

• Basic Remote Apps: Deploy up to 10 users;
• Standard Remote Apps: Deploy up to 375 users;
• Domain-joined Remote Apps: Deploy inside an existing AD Domain, up to 375 users;

You can also choose our Remote Desktop templates to replace your Azure RemoteApp deployment with more capabilities. Visit our documentation to learn more about our Remote Desktop deployments.

If you need to migrate more than 375 users, contact us at sales@mycloudit.com for more info.

Azure limits the number migrations of each VM to three migration attempts. If you try to migrate the same VM more than three times, subsequent migration attempts will fail. If you need to migrate the same VM more than three times, please reach out to Microsoft Support to increase your export limit count. The MyCloudIT team will also be happy to assist with the escalation request to Microsoft.

You can either keep or create a new image in the MyCloudIT portal:

1. • If you want to keep your current image – we’ll migrate it to the new deployment;
   • If you want to create a new image – learn more by visiting https://mycloudit.com/user-guide/golden-image-template/ ;
   • If you use the Microsoft-provided Office 365 image, we will install the same image used in your Azure RemoteApp collection directly from the Azure image gallery.

Yes, we will migrate the same image used in your Azure RemoteApp collections by installing the same image from the Azure image gallery.

You will be given the opportunity to migrate your UPDs with your Azure RemoteApp collection.  If your users did not store data in the UPDs, they do not need to be migrated.  If you choose to migrate your UPDs, it could take Azure more than an hour per UPD to copy into your new deployment.  Your collection will be marked as completed and running, even while the UPDs are being copied into your deployment from Azure RemoteApp.  We will create an additional task in the Notifications tab that will track the progress of the UPD copy process.  Please check that task to ensure all of the UPDs are copied successfully.

Your legacy UPDs will be stored on the RDSMGMT server in the F:\Shares\LegacyUPD directory.  Please note that they are saved in the VHD format and would need to be converted to the VHDX format before they could be mounted as UPDs in the new deployment. The Legacy UPDs can only be mounted as UPDs when Domain-Joined deployments are used.  Standard and Basic deployments will not support the mounting of the Legacy UPDs.

Yes. However, it’s not supported in our automated migration tool. Contact us at sales@mycloudit.com for a custom quote.

Yes. Our migration tool will walk you through step-by-step on how to deploy into an existing Windows Server Active Directory Domain.

No. You can deploy the MyCloudIT RemoteApp parallel to your Azure RemoteApp deployment for testing purposes. The only user impact would be that user would login to a different URL or you would have to update their shortcuts.